<h1>Privacy Policy</h1>
<p>
Sampley is a B2B connected eCommerce marketplace that helps small businesses
discover products, connect with trusted suppliers, and procure indirect
business needs such as office supplies, housekeeping items, gifting items,
safety products, and related services.
</p>
<p><strong>Effective date:</strong> 8 May 2026</p>
<h2>1. Overview</h2>
<p>
This Privacy Policy explains how SampleyCart LLP, operating the Sampley
marketplace at sampley.in, may collect, use, store, disclose, and protect
information when you visit our website, create an account, buy products,
list products, submit enquiries, contact us, or otherwise use our services.
</p>
<p>
In this Policy, "Sampley", "we", "us", and "our" refer to SampleyCart LLP.
"You" refers to website visitors, small business buyers, sellers, supplier
representatives, account users, and other people who interact with Sampley.
</p>
<h2>2. Information We Collect</h2>
<p>
The information we collect depends on how you use Sampley. We may collect
the following categories of information:
</p>
<h3>Identity and contact details</h3>
<p>
Name, business name, email address, phone number, billing or shipping
address, role, and account login details.
</p>
<h3>Business and marketplace details</h3>
<p>
Buyer requirements, seller catalogue details, product listings, categories,
enquiries, quotations, orders, invoices, and procurement preferences.
</p>
<h3>Transaction information</h3>
<p>
Order history, cart activity, payment status, delivery details, return or
exchange requests, and customer support records.
</p>
<h3>Technical and usage information</h3>
<p>
IP address, browser type, device information, operating system, pages viewed,
referral source, session activity, and approximate location derived from
technical signals.
</p>
<h2>3. How We Collect Information</h2>
<p>We may collect information directly from you when you:</p>
<ul>
<li>Create or update a buyer, seller, or business account.</li>
<li>Browse products, add items to cart, place orders, or submit enquiries.</li>
<li>List products, upload catalogue information, or respond to buyer requirements.</li>
<li>Contact us by phone, email, website form, support request, or other communication channels.</li>
<li>Subscribe to updates, participate in promotions, or interact with Sampley content.</li>
</ul>
<p>
We may also receive information from service providers, logistics partners,
payment partners, marketplace sellers, analytics tools, and publicly
available business sources where permitted by law.
</p>
<h2>4. How We Use Information</h2>
<p>
We use information for lawful business and marketplace purposes, including to:
</p>
<ul>
<li>Operate Sampley as a connected B2B eCommerce marketplace.</li>
<li>Help small business buyers discover authentic products and trusted suppliers.</li>
<li>Enable sellers to display catalogues, receive enquiries, and connect with buyers.</li>
<li>Process registrations, account access, enquiries, orders, invoices, payments, deliveries, returns, and support requests.</li>
<li>Recommend relevant products, categories, sellers, services, offers, or focus industries.</li>
<li>Communicate about account activity, orders, support, updates, offers, and service announcements.</li>
<li>Improve website performance, product discovery, marketplace reliability, fraud prevention, and customer experience.</li>
<li>Comply with legal, tax, accounting, security, dispute resolution, and regulatory obligations.</li>
</ul>
<h2>5. How We Share Information</h2>
<p>
We do not sell your personal information. We may share information only as
needed to operate the marketplace and provide our services.
</p>
<h3>Marketplace participants</h3>
<p>
If you are a buyer, relevant order, delivery, enquiry, and contact details
may be shared with sellers or suppliers so they can respond, fulfil orders,
provide quotations, or support procurement. If you are a seller, relevant
business, catalogue, and contact details may be displayed or shared with buyers.
</p>
<h3>Service providers</h3>
<p>
We may share information with vendors who help us with hosting, analytics,
payment processing, logistics, email, SMS, customer support, fraud
prevention, accounting, legal compliance, and website operations.
</p>
<h3>Legal and safety reasons</h3>
<p>
We may disclose information if required by law, court order, government
request, dispute process, tax or accounting requirement, or to protect
Sampley, users, suppliers, buyers, and the marketplace from fraud, misuse,
security incidents, or unlawful activity.
</p>
<h2>6. Cookies and Analytics</h2>
<p>
Sampley may use cookies, pixels, local storage, analytics tools, and similar
technologies to keep you signed in, remember preferences, understand how
visitors use the website, measure performance, improve product discovery,
and support marketing or remarketing where permitted.
</p>
<p>
You can control cookies through your browser settings. If you disable
cookies, some website features such as login, cart, account preferences,
or checkout may not work properly.
</p>
<h2>7. Orders, Payments, and Delivery</h2>
<p>
When you place an order or make a payment, payment-related information may
be processed by payment gateway partners, banks, or other authorised payment
service providers. Sampley may receive payment confirmation, transaction
reference, status, invoice details, and related order information, but we do
not intend to store full card numbers or sensitive payment authentication
credentials.
</p>
<p>
Delivery information may be shared with logistics partners, sellers, and
customer support teams to fulfil orders, resolve delivery issues, manage
returns, and provide updates.
</p>
<h2>8. Data Retention</h2>
<p>
We keep information for as long as needed for the purpose for which it was
collected, including account management, marketplace operations, order
fulfilment, dispute handling, legal compliance, tax and accounting records,
fraud prevention, and legitimate business requirements.
</p>
<p>
When information is no longer needed, we may delete, anonymise, archive, or
securely restrict access to it in accordance with applicable law and
business requirements.
</p>
<h2>9. Security</h2>
<p>
We use reasonable technical, organisational, and administrative safeguards
designed to protect information from unauthorised access, misuse, loss,
alteration, or disclosure. These safeguards may include access controls,
secure hosting practices, account authentication, monitoring, and internal
handling restrictions.
</p>
<p>
No website, marketplace, or internet transmission is completely secure. You
are responsible for keeping your account credentials confidential and for
promptly informing us if you suspect unauthorised access to your account.
</p>
<h2>10. Your Rights and Choices</h2>
<p>
Subject to applicable law and verification, you may request access to your
personal information, correction of inaccurate information, deletion or
erasure where applicable, withdrawal of consent where processing is based
on consent, or resolution of privacy-related grievances.
</p>
<p>
You can also opt out of promotional communications by following unsubscribe
instructions where available or by contacting us. We may still send
essential account, order, legal, security, and service messages.
</p>
<p>
To protect users and marketplace integrity, we may need to verify your
identity or authority before responding to a request. Some requests may be
limited where retention is required for legal, tax, fraud prevention,
dispute, contractual, or legitimate business reasons.
</p>
<h2>11. Children</h2>
<p>
Sampley is a B2B marketplace intended for businesses and their authorised
representatives. Our services are not directed to children. If we learn that
we have collected personal information from a child without appropriate
consent where required, we will take reasonable steps to delete or restrict
such information.
</p>
<h2>12. Changes to This Policy</h2>
<p>
We may update this Privacy Policy from time to time to reflect changes in
our services, technology, legal requirements, or business operations. The
updated version will be posted on this page with a revised effective date.
Your continued use of Sampley after an update means you accept the updated
Policy, where permitted by law.
</p>
<h2>13. Contact and Grievance Redressal</h2>
<p>
For privacy questions, account data requests, consent withdrawal, correction
requests, or grievances, contact Sampley using the details below.
</p>
<p>
<strong>Sampley</strong>
</p>
<p>
Email: <a href="mailto:go@sampley.in">go@sampley.in</a>
</p>
<p>
Phone: <a href="tel:8178539743">8178539743</a>
</p>
<p>
Website: <a href="https://sampley.in/">https://sampley.in/</a>
</p>
<p>
<strong>Grievance Officer:</strong> To be updated before publishing.
</p>
<p>
<strong>Registered address:</strong> To be updated before publishing.
</p>